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Users have had positive experiences with CenterEdge, finding the software customizable and well-supported. The call center and online …
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have had positive experiences with CenterEdge, finding the software customizable and well-supported. The call center and online ticket submission channels effectively resolve issues. While the software is user-friendly for booking large groups and walk-in clients, some find the back-end complicated. However, guests and staff easily learn how to use the software.
CenterEdge's customer service is greatly appreciated by users. The support team is accessible and provides excellent assistance. The software generally performs its intended functions well, but there is room for improvement in the CRM and sales reporting features. Some users have encountered issues with monitors constantly needing to be reset.
CenterEdge solves POS purchasing problems, allowing for easy pricing changes, customer tracking, and sales and inventory reporting. It provides a centralized system for sales, attendance, payroll, and group outing planning. The software's user-friendly interface makes it accessible to anyone. However, some users feel that the software is outdated, slow to load, and requires too many steps to perform actions.
The software is commonly used for booking groups, parties, web bookings/ticket sales, and as a point of sale system. Users appreciate the new POS system's versatility and its ability to provide a better overview of daily business operations and forecasting. CenterEdge streamlines the POS process and integrates well with external software like Quickbooks.
Overall, CenterEdge is highly regarded for its point of sale capabilities. Users who previously tried other systems not suited for their industry switched back to CenterEdge. The sales and support team receives praise for their excellence, as well as the development team's constant work on new features and integrations.
Easy to Use: Users consistently praised CenterEdge Software for its ease of use and intuitive user interface, making tasks effortless. Many reviewers mentioned how they found the software to be simple and easy to navigate, even without extensive training. Several users highlighted that the software's user-friendly point-of-sale interface and modular integrations contributed to a smooth operation. Overall, the majority of users appreciated the software's ease of use.
Various Views for Easy Access: A significant number of users appreciated the various views offered by CenterEdge Software, such as displaying today's events and a month calendar. These views provided easy access to group and party bookings, which was highly valued by many reviewers. The availability of different views was seen as a beneficial feature that enhanced efficiency in managing bookings.
Efficient Customization Options: Users expressed satisfaction with CenterEdge Software's ability to accommodate custom settings and reports. From an IT perspective, users commended the implementation process and praised the fantastic customer support received throughout their experience with the software. The ability to customize the point-of-sale interface according to specific needs was particularly highlighted by several reviewers. This flexibility in customization options greatly contributed to meeting individual business requirements effectively.
Cons:
- Limited customizability: Some users have expressed frustration with the limited options to customize CenterEdge. They specifically mentioned the inability to create specific areas for booking certain party types at certain times.
- Lack of self-serve options: Several reviewers have requested more self-serve options in CenterEdge, including food orders, arcade card purchases, and ticket sales. They believe that incorporating these features would enhance the user experience.
- Difficulty learning and using the software: Users have found CenterEdge's software complicated and time-consuming to learn. They also express dissatisfaction with its administration purposes, reporting feature limitations, and scheduling module limitations. Improvements are needed for better usability and functionality.
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