Overview
What is Directly?
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love.The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting…
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Product Details
- About
- Competitors
- Tech Details
What is Directly?
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love.
The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year.
Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
Directly Features
- Supported: Crowd & AI-powered customer support solutions.
- Supported: Our platform combines artificial intelligence with networks of thousands of independent experts to provide game-changing customer service outcomes.
Directly Competitors
Directly Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |