Business Texting
Our office uses Text Request to quickly remind clients of upcoming appointments and hearings. We also use it let new potential clients …
Starting at $59 per month
View Pricing Overview
What is Text Request?
Text Request is a business texting platform built to ignite customer engagement. It is a plug-and-play messaging solutions to everyday communication problems that enables businesses to connect to customers anytime, anywhere. Text Request is designed to scale from one person…
Recent Reviews
Reviewer Pros & Cons
Pricing
Basic
$59
Cloud
per month
Starter
$139
Cloud
per month
Corporate
$279
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.textrequest.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $59 per month
Product Demos
What Can Text Request Do for You? | 60-Second Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Text Request?
Text Request is a business texting platform built to ignite customer engagement. It is a plug-and-play messaging solutions to everyday communication problems that enables businesses to connect to customers anytime, anywhere. Text Request is designed to scale from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on its API.
Text Request Features
- Supported: Payments. Request and receive payments through text. Tracks payments.
- Supported: Mass Texting. Text contacts at once with a BCC group messaging. Replies come back to the sender, not the group.
- Supported: Peer to Peer Texting. Create one-to-one conversations at scale, with artificial intelligence and link tracking.
- Supported: HIPAA Compliant Texting. Connect with patients, even about protected health information (PHI).
- Supported: Landline, VOIP Texting. An existing business landline, VOIP, and toll-free phone numbers can be used.
- Supported: SMS Chat. Connect with website visitors. They start the conversation on a website, and the reply goes to their cell phone, where the rest of the conversaion lives.
Text Request Videos
Payments by Text Request
The Way Better Way to Reach Customers
Text Request Integrations
Text Request Competitors
Text Request Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States, Canada |
| Supported Languages | English |
Frequently Asked Questions
Text Request starts at $59.
Reviewers rate Usability highest, with a score of 9.1.
The most common users of Text Request are from Small Businesses (1-50 employees).
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(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Text Request has helped businesses and organizations solve a wide range of communication problems. Users appreciate the platform's speed, reliability, and simplicity, which allows them to communicate with their customers and clients more efficiently and effectively.
One of the primary use cases for Text Request is sending mass text messages. The software is particularly useful for businesses that need to contact large groups of people quickly and easily, such as virtual high schools or event organizers. Additionally, Text Request has helped businesses save time and stay organized by providing an audit trail for all staff communications in real-time, pinpointing where breakdowns have occurred.
The platform has also been helpful for businesses looking to maintain strong relationships with their clients and customers. Users can send work schedules, scheduling messages, item verification, recruiting messages, among others, improving communication with employees and customers. The ability to communicate directly with customers through text messages has allowed businesses to engage with their audience in a more effective way. This product solves the issue of having to host and port business numbers to another company instead of keeping the current voice line with the current provider.
Ease of Use: Reviewers praised the ease of use of Text Request, with many users stating that it was straightforward to navigate and required little training. The intuitive user interface, modern design, and customization options made it easy for businesses to communicate with customers quickly and efficiently.
Scheduling Messages: Many reviewers appreciated the ability to schedule messages in advance using Text Request. Users found this feature particularly useful for sending group messages or communicating with customers one-to-one at a later time. Some users noted that this feature saved them time and allowed them to be more organized in their communication efforts.
Two-Way Communication: The two-way texting communication feature was highly valued by users as it allowed them to have a conversation with their customers rather than just sending outbound messages. This was seen as an important differentiator from other providers. Additionally, the inbox view of all text conversations made it easy for teams to manage all communications with customers effectively even when team members were out of the office.
Difficulty in Using Software: Many users have found the user interface confusing and difficult to navigate, causing frustrations. Some reviewers also mentioned the lack of certain features that would make the software more user-friendly. The CSV import function has been challenging to use as well.
Limited Character Count and Charging System: Several users expressed concerns about Text Request's limited character count per text message and its charging system, where they charge for every small text under 140 characters instead of every 140 characters. This can be frustrating for some users who feel like they are not getting their money's worth.
Issues with Functionality: Users reported experiencing glitches, bugs, and maintenance issues with the software. For example, some reviewers had difficulty with attachments where they were unable to open them. Others indicated problems with customer support as well, suggesting that the support team may not be adequately addressing user concerns.
Based on user reviews, Text Request receives the following recommendations:
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Users recommend utilizing Text Request for daily client communication. They find it to be a great way to quickly reach out and maintain regular contact with clients.
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The platform is considered a must-have for retail businesses. Users highly recommend Text Request as an essential tool for improving customer service and opening a different line of communication with customers.
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Users appreciate the easy-to-use interface of Text Request's website. They suggest giving it a try and highlight the accessible and knowledgeable customer service agents that provide support.
It's important to note that while users generally recommend Text Request, some have also mentioned limitations such as the inability to send pictures and being logged out every 30 minutes. Nonetheless, these recommendations indicate that Text Request is valued for its effectiveness in client communication and its potential to enhance business operations.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
July 02, 2024
Business Texting
Score 10 out of 10
Vetted Review
Verified User
Our office uses Text Request to quickly remind clients of upcoming appointments and hearings. We also use it let new potential clients that call or email when the office is closed that we received their message and will call them the next day. This helps our turn turn potential leads into actual clients because we are able to communicate with them while they are looking for an attorney. Before using Text Request, we lost many potential clients to other attorneys because by the time we contacted them the following day, they had already talked to someone and hired them. I set up templates for reply texts to potential new clients. So, when new message comes in, it takes me less than a minute to send them a text letting them know we got their message! It has increased our conversion from lead to client by more than 50%!
- Templates
- Assigning contact names
- Champions Club
- Payments
- Pictures don’t always come thru
- Marking a text as read/handled
- Saving attachments
- Our conversion of leads for potential clients to having them hire us has increased over 50% since we started using Text Request
- We have been able increase productivity and efficiency by being able to send a quick text to a client as opposed to spending 15 minutes on the phone!
- Our clients are able to communicate with us immediately. For example, if a new client calls and has documents to be reviewed before we quote a fee, they can just text a picture of a letter they received and we can respond immediately!
The other program was very difficult to use, didn’t accept MMS messages and didn’t work with other programs we used.
4
2
- Reminders
- New client contact
- Updates
- Having clients text us pictures
- Using templates to reply to new clients
- We might try the keyword featire
- We might try the payments feature
Yes
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
- Don't know
- No Training
I am not sure
No
I have never contacted support
- Mark a message as responded
- Use template feature
- Update contact name
- Finding a message that has been marked as responds to
Yes
No
No
No
July 02, 2024
Highly recommend Text Request
Score 10 out of 10
Vetted Review
Verified User
I love using Text Request. It uses the same phone number as my business. Many people find texting easier than talking on the phone, and this allows me to text with my customers. I love the features like templetes! I can pre-write basic messages and be able to quickly respond to customers when they send a message or put in a request for more information. Another great feature is scheduling, this allows me to text at 4 am but schedule it to be sent at a more appropriate time. I can also set up reminder texts about appointments when they are booked, so I do not have to remember to call or text reminders.
- Customer service
- features
- smaller packages with more included features
- I started using this when I opened, so I have nothing to compare it to.
The frachise that I own has a partnership with us so I have not looked at other companies.
July 01, 2024
Text Request is the BEST
We use Text Request daily throughout the day in all of our departments for a bunch of different tasks such as; Scheduling, Confirmation of appointments, Billing and Authorization, and the list goes on. The product doesn't really address business "problems" perse but it does help us incorporate better communication with our patients whether that is in regard to scheduling appointments or for a billing issue.
- Keeps all of it's customers engaged
- Actively listens to any suggestions a customer may have
- Has a product that runs immaculately
- Offers rewards for using their app that we will use anyway
- I think so far the only improvement I could suggest would be to be able to "un-send" a text within like 30 secs in case you send something out incorrectly.
- Maybe adding more emojis
- When sending a file make the size of the pic they see bigger
- That is not something we see from an office standpoint. This is something that our Headquarters would keep track of.
- What I can say is that the amount of patients being scheduled after implementing TR has been in an upward trend.
- Also patients that missed their appointments are more likely to reschedule when being able to do so with just a text message
- Twilio Zipwhip (discontinued)
Zipwhip was our company's go-to text app for years. There is NOTHING that would compete with Text Request. It was so behind it's time. Besides charging for each word typed, the way we needed to use the application just did not fit our needs. We used Zipwhip for at least 5 years and it did not feel like they updated to fit our business needs nor did they implement any strategies that could help our company.
Score 10 out of 10
Vetted Review
Verified User
In my call scheduling center we have to reach out to our clients multiple times a day with schedule updates, questions etc. They have hired us to answer their phones and schedule their appointments so calling them defeats the purpose. We needed a new way to reach out to our clients quickly and efficiently and where any of our team members could continue the conversation (instead of just using a personal cell phone) - when a team member would leave sometimes the client would get lost in the schedule change!
- text clients quickly and efficiently
- Allow all team members to communicate with all clients and keep the conversation going
- Templates to easily send regular texts
- Customer service is better than excellent!
- Ability to send a group text where the group can all see who got the text currently you can set up group texts but the members receive them individually - being able to see them as a group would be more efficient
- Integrate with Service Monster software
- Provide a multi company dashboard so my clients could implement for their companies and my team could respond to the texts - might do this but i am not sure and I think the costs are higher than other text platforms
- We save TIME - which I can't quantify easily
- We have improved our scheduling numbers by 20% because of the quick responses we get to our clients
- Our customer satisfaction score has increased by 30% because of the better communication we have with our clients
- Our team's efficiency has increased and booking rates have increased by 15%
I use Hatch for my service businesses because they integrate with our CRM tool and Text Request does not. I am NOT a fan - their support is not even half as good as TR but they fill a need that our company has. I like the technology, customer service and ease of use that Text Request gives to us - I just want them to integrate with my CRM! If so, I'd leave Hatch in a heartbeat!
July 01, 2024
Text Request is Awesome
We use Text Request for customer service purposes such as sending ID cards, reminding clients of payments due, etc. Clients often text us with simple questions instead of calling, which we love! We also collect new business information via text if that's what is easiest for the prospective client. Text Request makes it possible to connect with clients who tend not to answer their phone calls.
- having auto-response option for after hours
- organizing reviews
- ability to print messages
- we have been able to save multiple policies from cancellation
- clients respond to us much faster