Dovetail doesn't do anything new, just makes it way easier
We use Dovetail to compile all of our CX, Products and Sales user research so it's accessible to all the teams to influence our roadmaps …
Starting at $0
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What is Dovetail?
Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research…
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Pricing
Free
$0
Cloud
Professional
$29
Cloud
per month (billed annually)
Enterprise
Contact Sales
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://dovetailapp.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Dovetail?
Dovetail is a customer insights hub, that centralizes user feedback and provides features that uncover insights to identify problems faster, prioritize roadmaps more confidently, and improve strategy for delivering more innovative products. It aligns organization to put the customer first and make better decisions. From user interviews to sales calls to support tickets and beyond, Dovetail helps to transform messy customer data into actionable insights that scale over time.
Dovetail Videos
Getting started with Dovetail
How Canva uses Dovetail as their central research repository
Dovetail Integrations
Dovetail Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(28)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
The following recommendations were observed from user reviews:
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Users recommend giving Dovetail a try or watching a tutorial video to understand its capabilities, especially since they find it easy to use and intuitive. They believe that there may be functionalities that they are not fully utilizing.
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Dovetail is highly recommended, particularly for user testing or video analysis in research. Users find value in how it simplifies the insights development process and allows more time for empathizing with interviewees.
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Users suggest creating standards for tagging and information structure in Dovetail to ensure consistent and easy access to stored information. This recommendation aims to improve the organization and accessibility of qualitative research documentation.
Additionally, some users mention that Dovetail may not be the best option for granular tagging and comprehensive analysis, suggesting considering alternative tools specifically targeted at ethnographers and anthropologists for these needs.
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