Overview
What is Duck Creek Claims?
Duck Creek Technologies offers Duck Creek Claims, another application for the insurance company, this focused on claims processing for property and casualty insurers.
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Duck Creek Claims?
Duck Creek Claims Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Duck Creek Claims has proven to be a valuable tool for users in solving real-time issues related to claims. Users have found that the software's ability to check author logic and debug with trace as a tool has greatly improved their claim management process. By utilizing Duck Creek Claims, users have been able to streamline the claims process from FNOL to investigation and creating workflows for different causes of loss and perils. The software's functionality in breaking down complex claims into simpler tasks, adding flags and processing evaluations, and managing data through table creation and reporting tools has allowed for customized UI/UX for customers. Additionally, the Console application provided by Duck Creek Claims has empowered users to solve custom issues by enabling them to design UIs, make behavior changes, and set up conditional requirements and functions. Integration with third-party systems has become more efficient, resulting in improved workflow and data exchange. Users have also benefited from the ability to make custom changes to the database, such as adding new tables for new pages and maintaining new UIs, leading to better overall claims management.
Effective Integration: Multiple users have stated that Duck Creek Claims provides a highly effective system that seamlessly integrates the claims lifecycle. This integration is appreciated by insurance companies and insurers as it allows them to handle claims efficiently and effectively.
User-Friendly Interface: Several reviewers have mentioned that they find Duck Creek Claims easy to learn and navigate. They appreciate the comprehensive yet simple interface, which makes it convenient for users to access various features such as first notice of loss, multiple payment options, and report generation.
Comprehensive Claims Handling: Many users have praised Duck Creek Claims for covering all aspects of claims handling in one place. From the first notice of loss to claims settlement, this software ensures a smooth process flow and seamless integration with downstream systems. Users appreciate having all necessary reports and user experiences at their fingertips, enabling increased efficiency, reduced costs, and improved customer satisfaction.
Difficult Customization Configuration: Some users have found it challenging to configure customized rules and regulations in Duck Creek Claims software after each update, leading to frustration and inefficiency.
High Cost: Several reviewers have expressed concerns about the high cost associated with Duck Creek Claims software, which can be a financial burden for organizations implementing the solution.
Software Freezes and Inoperability: Users have reported instances where the software freezes and becomes inoperable, particularly during critical moments such as when receiving new claims. These situations create high-stress environments for users trying to efficiently process claims.