CS Contributor Loves Gong
I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a …
Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
Recent Reviews
How Gong Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call Recording Playback (27)9.797%
- Speech-to-Text Transcription (26)8.888%
- Keyword Detection (26)8.686%
- Call Summarization (26)8.282%
Reviewer Pros & Cons
Video Reviews
9 videos
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
Pricing
N/A
Unavailable
What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
42 people also want pricing
Alternatives Pricing
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gong?
Gong helps people and companies reach their potential.
The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Reviewers rate Call Recording Playback highest, with a score of 9.7.
The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(854)Attribute Ratings
Reviews
(1-25 of 471)Companies can't remove reviews or game the system. Here's why
July 25, 2024
CS Contributor Loves Gong
Score 10 out of 10
Vetted Review
Verified User
I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a source to review, document notes and review activity timelines easily. In today's business, time is a luxury. To have this system be the single source for follow-up, timing and coaching is amazing.
There are many other features like the revenue tracker (which is important), but not used in my day to day use of the tool.
There are many other features like the revenue tracker (which is important), but not used in my day to day use of the tool.
- Ease of software
- Helpful resources based on my role
- AI notes
- Easy way to categorize and find call topics/history
- Deal progression / revenue component is light
- Sometimes errors with Gong following calls
- Lack of automation when it comes to using recordings routinely
July 23, 2024
I would be lost without Gong.
I use Gong practically everyday in my role as a CSM. And in our current environment, I am conducting a high volume of calls with customers. Gong allows me to refresh, recap, stay on top of, etc. etc. I would be lost without all the capabilities of Gong. I especially love the recaps and summaries, making me able to respond to customers in a timely fashion.
- Recaps and summaries
- Ability to clip pieces of call
- highlights speakers and times each person is speaking
- Sometimes it is difficult to find a particular call I have had; need to comb through
- would like to quickly identify the email of a person I spoke with
July 22, 2024
The Notetaker You Never Had
We use Gong as a notetaker and video recorder with Microsoft Teams for all our customer facing sales meetings. It allows use to share the recording with the customer and to search the transcript internally when looking for key discussion points to review.
- Meeting transcript notetaking
- Recording Playback
- Playback speeds
- "Jump to" scrolling where customers are speaking
- Being able to know what part of the recording the customer watched and not just when they started watching it.
- Auto translate the transcript in other languages
- Automatically link meting recordings where the same customer was a participant
July 22, 2024
Life changing!
I use Gong with my customer success team. It helps me analyze, and summarize all my customer calls.
- AI Customer follow up emails
- Easy to capture a snippet of a call
- Great search function for mention of particular words
- Search for old calls
- Organization association
- Integration with Hubspot
July 22, 2024
Valuable Software
Gong has helped us increase our selling skills through their insight tools. Great in-depth analysis of sales meetings. Gong has also helped increase the follow up time through their AI and auto email generator.
- Call Transcripts
- Call AI and email follow up
- Sales Skill Insights
- Price
July 21, 2024
Great bit of kit
Professional upskilling
Coaching
Post meeting Admin
Coaching
Post meeting Admin
- When I started, I used Gong to upskill myself by watching other top AEs deals back from start to finish and getting up to speed.
- Post meeting administration. It allows me not to need to take notes anymore.
- Coaching - receive coaching and run strategy sessions with the team.
- Continue to improve the AI
- Have more MEDDPICC automation
July 16, 2024
Sell Better and Look Back
I love film review but even more I like being able to tag my manager, VP, Sales enablement or even other reps to ask for advice on an area I am looking to improve.I even go on other reps calls that are more seniored and ask why they did something a certain way.It has been very user friendly and has helped me learn where I can improve in stats and understanding how I sell compared to others.I use it more than once a day!
- Sales Coaching
- Sales Analytics
- AI search tool
- Script will be wrong speaker
- importing calls hard to associate at times
July 16, 2024
Gong is helping save our team time
We utilize Gong to transcribe notes and action items for internal and external calls. We also use it to aid in recording and keeping a referencable library for new hires to review during onboarding. This tool allows our customer-facing representatives to provide follow-up quickly and action items following calls. Our entire team has access to Gong which allows for cross-functional collaboration.
- Call recording
- Action item accumulation
- Call summarization
- Safari functioning - works best on Chrome only
- Call coaching - recommendations based on roles
July 16, 2024
I sing the Gong song
We use Gong to record sales calls, log them to the CRM, and love their AI tool where you can ask anything about a call and it gives great intel. This has been integral in creating a cohesive customer journey across the buying process, and has helped us to identify areas that needed improvement.
- Call Recording
- CRM Integration
- AI tool for sales analysis/intel
- The admin portal
- Seat assignment
- Enablement sessions for users
We use Gong as a note-taking assistant and also use it to share call recordings and easily read through transcripts and identify take-aways / next steps from any specific meeting. The business problem it addresses is any sales discussions with external prospects and customers are recorded and transcribed so its easier for us to identify and improve our pitching areas and next steps.
- Higher transcript accuracy
- Easily integrates with our CRM Salesforce to give single pane view
- Better sales productivity
- More use of AI/Gen AI is possible
- The "Points of interest" feature could be more accurate than what it is now
- More means to share recordings internally than create multiple collaborator licenses
Use it to record external calls with vendors and partners.
It allows us to document and record the key takeways from the call.
From a sales/account management perspective, it also enables to coach reps and improve their performance on calls by providing insights into what they're doing well, what they could improve, how to perform better discovery, etc.
It allows us to document and record the key takeways from the call.
From a sales/account management perspective, it also enables to coach reps and improve their performance on calls by providing insights into what they're doing well, what they could improve, how to perform better discovery, etc.
- Records calls
- Provides call summary
- Provides key takeways from the call
- The AI could improve in regards to accuracy of the note taking for action items and key takeaways
July 05, 2024
The ultimate call critiquing tool
It’s used to record and analyse outbound business calls to find coaching points, summarise conversations and identify patterns within the business that can be used to form improvement points. It can also be used for AI generated follow-ups and to track conversations. We’re an outbound heavy sales organisation so it’s really helpful.
- Near Instant AI Generated Followups
- Great UI very clear
- Coaching points on calls
- Quicker analysis speed
- Quicker upload speed
- A more intuitive dashboard of recent performance trends
July 02, 2024
I love Gong
Sales Coaching: Managers use Gong to review call recordings and provide targeted feedback to improve rep performance.Customer Insights: Gong helps teams understand customer pain points, objections, and buying preferences.Revenue Intelligence: Data from calls is analyzed to identify winning sales behaviors and improve forecasting accuracy.
- identify trends
- understand customer sentiment
- call recording and analysis
- call logs research
- call filters to find past calls
Gong is a really useful sales and revenue enablement tool that captures and helps all of our teams to analyze customer opinion, experience and conversation. We use Gong to provide us with transcripts of all pitches, presentations, client conversations, demos etc. so it records all external facing meetings automatically, and then we can review all of the data and easily search to understand what clients and prospects are saying about us, and how they feel. Very useful for sales and marketing teams, particularly for our Customer Marketing team, to truly understand customer voice.
- Records seamlessly
- Captures prospect opinion
- Helps train sales teams
- Provides data on customer conversation
- Sometimes not all data/predictions are fully accurate
- Doesn't always capture conversation perfectly
- A lot of data that we need to review
June 27, 2024
Gong has been an invaluable tech add-on.
We are using Gong to record calls across both Customer Success and Sales teams. We then use it to generate follow-up emails. We also share the calls between us internally to inform other teams about the content of the call. We also have Gong integrated with our CRM system which makes updating the pipeline of deals easier and quicker. Recently we have started using Gong Engage to effectively manage our renewals and spot where we need to engage more with customers.
- Their AI is excellent.
- The UI is great.
- Good integration with CRMs.
- Accommodate other currencies (not just $).
- Further functionality on sales reporting would be useful - such as being able to set individual KPIs.
June 25, 2024
Big fan of AI features.
It helps me focus on the customer, allowing me to really listen instead of making notes. This helps me qualify better and be an effective sales leader.
- AI summarization.
- Recording meetings.
- Sales analysis.
- Follow up emails.
- Record external calls (not scheduled with me).
June 22, 2024
Gong.io is a one way ticket! Loving it!
We use Gong.io in our sales team, and it's a great tool for reviewing meetings (to go back to details that weren't written down), reviewing our own practices (for training and improving the way we work), and sharing with other departments who will need to check the meeting to keep going with the deal. Before Gong, we relied on the notes we took during the meeting or the interpretation of ourselves as salespersons of what happened during the meeting. Our manager had to join our meetings for training in real-time, now they can just rate us and go into specific situations. Other departments got second-hand information from our meetings; now they check the meetings as if they had been there.
- Transcripts
- Percentage of participation of each speaker
- Links to the meetings are easy to share
- It would be great to see everyone in the meeting recording. Only the speaker can be seen today, and it would be great to see a corporal reaction from customers when the salesperson is speaking, for example.
- I think it's working better now, but it took some time for the notetaker to join the meeting if it was invited in the last minute.
June 15, 2024
Gong review
its ability to provide real-time feedback and coaching to sales representatives during their calls. By analyzing conversations as they happen, the platform can offer suggestions and prompts to help sales professionals navigate challenging situations, address customer concerns, and stay on track to achieve their objectives.
- AI powered insights
- Call feedback
- Enhanced sales training
- CRM integration
- Call quality
- Onboarding
June 05, 2024
Great tool for non-intrusive call recording
The best part of Gong is recording you sales calls and providing a transcript. It also has features for tracking pipeline & forecasting. The AI tools are neat in theory, but I haven't found them to be the most accurate. The recap summaries and follow up emails are lacking. But, in general, the call analysis with regard to transcript is pretty good.
- Call recording
- Transcript recording
- Pipeline management
- Forecasting
- AI summarization and next steps
- User interface
June 05, 2024
Gong is the GOAT
Gong is heavily used at our organization. As a growth and development focused sales team, we have multiple use cases on a weekly basis.
For starters, we record all sales calls that include a contact outside of our company. This provides great insight not only into the volume of calls each rep is having, but also an easy traceable and findable timeline of when calls occurred.
For starters, we record all sales calls that include a contact outside of our company. This provides great insight not only into the volume of calls each rep is having, but also an easy traceable and findable timeline of when calls occurred.
- Recording the actual calls
- dictating the live video into a readable transcript
- tracking percentage of who is speaking and on what topics
- sometimes the call will say the wrong contact is speaking. Adding to 'Jims' talk time when it was actually 'John' speaking
- The transcript can be missing some info or mis-dictating what was actually said
- it can be hard to lookup certain calls, sometimes a call won't be under my name even though I booked and ran the meeting
June 03, 2024
I couldn't do my job without Gong
Score 10 out of 10
Vetted Review
Verified User
Gong is used across both sales and customer success to help log calls and transcribe conversations. Our product team uses it to pick up on consistently asked for feature requests and listen back to additional information provided, helping us to make decisions in what to build based on need.
- Time Saver
- Streamlined Organization
- Brand Culture
- I love everything!!!
We use Gong in different ways: manage pipeline, review demo/ discovery calls, and forecast deals. Gong gives us more visibility of what's going on with each deal so we can give feedback to our AEs when we think a deal might fall through. We also use previously recorded discovery calls to train new reps.
- Deal management
- Demo reviews
- Demo feedback
- Searchability of leads
- Better ways to track activities
- Qualitative reporting on AE activity
May 31, 2024
Gong - The Sales Persons Helpful Assistant
Gong is great to record your calls and review them later. We use Gong to record all our sales calls, with prospects and customers. With the tool, we can review calls and find key items that were missed, or recap calls without having to rely on memory. The transcript functionality helps you find key words/scenarios
- Records meetings using an automatic link
- Transcribes videos
- Allows for different playback options
- When you log into your Gong account, it automatically takes you to a page that I find is not necessary. I then have to find the correct page to search for calls
- It auto-populates what I am typing but is usually incorrect
- May take a while for the recording to be available
May 26, 2024
Best product for sales
Gong is used not only to re-listen and record calls, but to analyze how we are portraying our product and verbally communicated sales messaging correctly. Furthermore, we use the speech analyzation to see where we can improve in conveying our messaging or even see what we can cut out. We found we used a lot of filler words and found ways to move that out of our messaging on demos.
- Speech analyzation
- Call recordings
- Snippets
- More training videos
- suggestions on how people use it for success
May 26, 2024
The assistant you need!
We use Gong and it's full enterprise features to review deals. Project closing ratio's, and to coach each other on a peer level. This has proven amazing for growth and improvements.
My favorite piece is the AI summary. I basically copy this into an email and then clean it as a recap for the customer. Helps with timelines, a joint execution plan, and accountability.
My favorite piece is the AI summary. I basically copy this into an email and then clean it as a recap for the customer. Helps with timelines, a joint execution plan, and accountability.
- Summary of calls
- Quick insights of who is involved
- Human tendencies such as patience and speaking
- Sharing of calls or snippets with customers
- Speed to access the call
- Searching for specific calls