Overview
What is Intershop Commerce Suite?
The Intershop Commerce Suite is an e-commerce platform designed to assist businesses in managing their online sales channels and providing personalized customer experiences. According to the vendor, this solution is targeted at medium to large enterprises in various professions and industries, including...
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Product Details
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- Tech Details
What is Intershop Commerce Suite?
The Intershop Commerce Suite is an e-commerce platform designed to assist businesses in managing their online sales channels and providing personalized customer experiences. According to the vendor, this solution is targeted at medium to large enterprises in various professions and industries, including retailers, manufacturers, distributors, B2B organizations, and wholesale companies.
Key Features
Commerce Management: According to the vendor, businesses can control all sales channels and touchpoints to ensure a consistent customer experience. The platform allows for easy management and updating of product information, as well as tracking of orders and fulfillment processes.
Search & Recommendations: The vendor claims that the platform offers AI-powered algorithms for creating personalized user experiences. By leveraging data-driven insights, businesses can deliver relevant product recommendations to improve customer engagement and conversion rates.
Integration Hub: The vendor states that the platform offers low-code integration with SAP, reducing implementation efforts. This allows for seamless integration with crucial systems, streamlining business processes and ensuring efficient operations.
Experience Management: According to the vendor, businesses can provide unique experiences with custom content and targeted promotions. The platform enables engagement with customers through personalized customer portals, enhancing customer satisfaction and loyalty.
Product Information Management: The vendor claims that businesses can offer accurate and detailed product information across channels, building buyer trust with comprehensive product data. The platform also helps optimize product listings for better search visibility.
Order Management: According to the vendor, businesses can connect all interactions and partners in the ordering and delivery process, streamlining order fulfillment for improved customer satisfaction. The platform ensures hassle-free and efficient order management.
Customer Engagement Center: The vendor states that businesses can anticipate customer needs and provide personalized support, building relationships and increasing sales through proactive engagement. The platform aims to enhance customer satisfaction and loyalty.
BI Data Hub: According to the vendor, the platform allows businesses to collect and analyze robust data for improved decision-making. By gaining insights into user needs and business processes, businesses can optimize operations and drive business growth.
SaaS Commerce: The vendor claims that the platform offers a cost-effective and low-risk SaaS commerce solution. It is specifically designed for complex businesses and product lines, aiming to minimize infrastructure costs and allow businesses to focus on growth.
Cloud-based platform: According to the vendor, the platform is secure, flexible, and accessible from anywhere on Microsoft Azure. Continuous updates ensure top performance 24/7, and the scalable platform supports ambitious growth.
Intershop Commerce Suite Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Intershop Commerce Suite Screenshots
Intershop Commerce Suite Integrations
- Microsoft Azure
- Microsoft Dynamics 365 Business Central
- SAP ERP, ECC
- Adobe Experience Manager
- Google Tag Manager
- QBank - Digital Asset Management
- Service Connector PayPal
- Service Connector PayPal PLUS
- Service Connector PAYONE
- Informatica AddressDoctor
- Service Connector Klarna
- Service Connector Computop
- Teradata Digital Marketing
Intershop Commerce Suite Competitors
Intershop Commerce Suite Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux |
Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Recommendations
Users of this software have found it to be incredibly useful in solving customer queries regarding delivery. By utilizing the software, customers are able to easily manage a large number of orders, from the order taking process all the way through to order delivery. While reviewers initially found the software complex in appearance, they quickly discovered that it is actually quite easy to use once they became familiar with it. In fact, many reviewers have praised the software for its simplicity in creating and deploying ecommerce solutions. Customers have also benefited greatly from this software by being able to optimize their ecommerce websites and grow their revenue. They can achieve this by adding new integrations, products, and functionalities that the software seamlessly supports. Additionally, businesses have found this software highly scalable, enabling them to easily expand and grow in various areas.
Users have provided several recommendations for the e-commerce software. The most common recommendations are as follows:
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Install the latest version and keep up with updates. Users recommend installing the latest version of the software and regularly updating it to ensure they have access to all the necessary functions for developing e-commerce portals. They suggest doing this in collaboration with an experienced technical partner who can assist with any potential challenges that may arise.
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Thorough research and upfront questions. Users advise conducting thorough research before implementing the software and asking upfront questions about requirements and integrations. This will help ensure that the software aligns with the specific needs of the business and avoids any unexpected issues down the line.
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Consider alternative solutions for better support. While users acknowledge the software's capabilities as a decent out-of-the-box platform for medium-sized businesses, they recommend considering more modern and better-supported e-commerce solutions. This might require spending a little more, but it can result in a more seamless and reliable experience.
Overall, users highly recommend the software for rapid and robust development but emphasize the importance of being proactive in staying updated and exploring alternative options when necessary.