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QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise


What is QuickBooks Desktop Enterprise?

QuickBooks Desktop Enterprise is a widely-used accounting package designed for small to mid-sized businesses. It is the top of the QuickBooks line. Pricing starts at $3,000 for five users, and goes up depending on the number of additional users. They…

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Recent Reviews

Love QuickBooks!

10 out of 10
March 04, 2024
I love QuickBooks Desktop Enterprise and have used it for over 20 years. It is an all in one accounting, inventory, purchase orders, sales …
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Popular Features

View all 44 features
  • Bank reconciliation (168)
  • Accounts receivable (169)
  • Accounts payable (170)
  • Standard reports (171)

Reviewer Pros & Cons

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On Premise
per year



On Premise
per year

Gold with Remote Access


On Premise
per year

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

Avg 7.2


This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Avg 6.9


This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Avg 7.9

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Avg 7.4

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

Avg 7.2

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

Avg 6.7

Order Management

The ability to process orders, and track them from quote to cash.

Avg 7.1
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Product Details

What is QuickBooks Desktop Enterprise?

QuickBooks Desktop Enterprise is a widely-used accounting and business management software designed for small to mid-sized companies. Enterprise is the most powerful of the QuickBooks solutions, with core accounting features plus customizable reporting, financial dashboards and advanced tools to manage employees, payments and different locations. Features include inventory management and order fulfillment from start to finish, job costing for end-to-end tracking of construction projects, and advanced pricing controls with integrated inventory.

Built to scale with companies, QuickBooks Desktop Enterprise enables up to 40 users, and has over 200 3rd party integrations including industry specific apps. Dedicated versions for construction, manufacturing and wholesale, retail, nonprofit, and professional services are available as is hosting for remote access. Dedicated account management, on-demand training, and 24/7 technical support comes automatically with the Priority Circle loyalty program. Pricing starts at $1,200 annually with multiple packaging options to fit business needs.

QuickBooks Desktop Enterprise Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Cash management
  • Supported: Bank reconciliation
  • Supported: Expense management
  • Supported: Time tracking
  • Supported: Fixed asset management
  • Supported: Multi-currency support
  • Supported: Multi-division support
  • Supported: Regulations compliance
  • Supported: Electronic tax filing
  • Supported: Self-service portal
  • Supported: Global Financial Support
  • Supported: Primary and Secondary Ledgers
  • Supported: Intercompany Accounting
  • Supported: Localizations
  • Supported: Journals and Reconciliations
  • Supported: Enterprise Accounting
  • Supported: Configurable Accounting
  • Supported: Centralized Rules Framework
  • Supported: Standardized Processes

Inventory Management Features

  • Supported: Inventory tracking
  • Supported: Automatic reordering
  • Supported: Location management
  • Supported: Manufacturing module

Order Management Features

  • Supported: Pricing
  • Supported: Order entry
  • Supported: Credit card processing
  • Supported: Cost of goods sold
  • Supported: Order Orchestration
  • Supported: End-to-end order visibility
  • Supported: Order exception Resolution

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Customization Features

  • Supported: API for custom integration
  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability
  • Supported: User-level audit trail

Additional Features

  • Supported: Job Costing for end-to-end tracking of construction projects
  • Supported: Advanced pricing controls with integrated inventory
  • Supported: Custom reports including industry specific reports
  • Supported: Dedicated account management, on-demand training, and 24/7 technical support
  • Supported: Dedicated versions for construction, manufacturing and wholesale, retail, nonprofit, and professional services are available
  • Supported: Hosting is available for remote access

QuickBooks Desktop Enterprise Video

The all-in-one business management solution | QuickBooks Enterprise

QuickBooks Desktop Enterprise Integrations

QuickBooks Desktop Enterprise Competitors

QuickBooks Desktop Enterprise Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

QuickBooks Desktop Enterprise is a widely-used accounting package designed for small to mid-sized businesses. It is the top of the QuickBooks line. Pricing starts at $3,000 for five users, and goes up depending on the number of additional users. They also offer an Advanced Inventory module for $999 / year.

Sage Intacct, NetSuite ERP, and Sage Accounting are common alternatives for QuickBooks Desktop Enterprise.

Reviewers rate Bank reconciliation highest, with a score of 9.

The most common users of QuickBooks Desktop Enterprise are from Small Businesses (1-50 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 188)
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Score 9 out of 10
Vetted Review
Verified User
We are using QuickBooks Desktop Enterprise for the accounting of a convenience store and truck stop. We import information into QuickBooks Desktop Enterprise from the software that is used to run the store and truck stop through IIF files. This works really well for us. We also use QuickBooks Desktop Enterprise for linking to the bank and credit card companies and paying some vendors through ACH.
  • Importing files from other software and downloading from the bank.
  • Memorized transactions save a lot of time and training.
  • The Pay Bills feature is super helpful and saves a lot of time as well.
  • Being able to now have 2 companies open at the same time is super helpful.
  • Being able to export the whole database to the CPA firm again saves a lot of time and phone calls.
  • The ability to establish classes and track expenses for projects is awesome.
  • Wish we had the ability to track gallons. We are a truck stop and need to know how many gallons we buy and sell.
  • Matching up credits in Pay Bills can be challenging, especially if you make a mistake.
  • Wish in some of the reporting that it would automatically total some columns.
  • Downloading from the bank wish it would tell you the last time you downloaded and the dates you put in so you don't download the same information twice.
QuickBooks Desktop Enterprise is very flexible. When you have made a mistake, most mistakes are fixed easily. This is wonderful if you know what you are doing. If you don't know what you are doing QuickBooks Desktop Enterprise gives the user, the ability to do many things incorrectly. If you are not an accountant, you don't know you are doing it incorrectly. That can be a problem.
Score 9 out of 10
Vetted Review
Verified User
We've been using QuickBooks Desktop Enterprise along with Xero for our clients. Some of our clients do have their books in Quickbooks so it's faster and easier to provide services with them while we're using the service. Also, this helps them understand the books more since they're familiar with the interface of what they are using.
  • Job Costing (VERY HELPFUL)
  • Support (QuickBooks Desktop Enterprise Support)
  • Vault (Backup)
  • Training Materials for certification and getting to know the product and how to use it!
  • Updates(Bugs Desktop)
  • Support(While it is fairly helpful, sometimes Support provides little or delayed response)
  • Complicated at first
I believe QuickBooks Desktop Enterprise would be more appropriate with having a one company use it only rather than having a lot of different accounting softwares. This way, familiarity and savviness with the product is more focused. Also, QBO would be more inclined to be used with larger companies rather than small ones since it provides a wide variety of features than "basic" accounting softwares have(i.e., Xero). Plus, having the QuickBooks Desktop Enterprise plan is for making a lot of your employees use it.
Score 10 out of 10
Vetted Review
Verified User
I use QuickBooks Desktop Enterprise to keep up with the finances of several of my small businesses. My accountant has mentioned multiple times that she loves how neat and organized my reports are.
  • Track Profit/Loss
  • Check Writing/Printing
  • Financial Reports
  • Setup
  • Report Formats
QuickBooks Desktop Enterprise is a great fit for the medium to large business. It works great for entrepreneurs and self-employed individuals, especially those who have multiple small businesses and side hustles to track.
Have a small side-hustle without a lot of transactions? This may be a bit of an over-kill for you.
Jill Holstein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
QuickBooks Desktop Enterprise allows us to create financial reports and track inventory. multiple user interface is very helpful! We also used it for payroll for a long time, until our database got too large and we had to move to a different platform (weekly payroll for 200 employees). The ease of creating and customize reporting has been a great way for us to track and communicate with teams
  • Reporting
  • multi-user
  • import of transactions
  • database stability
  • pricing - inventory & payroll are bundled, and we only use inventory
  • multiple admins would be helpful also
smaller businesses would get the most out of it, tracking customer invoicing/aging, integration with third party portals (, banking, IIF imports). We'd love to use job costing but our company is too big to delegate this action. serial # and inventory tracking could use some improvement
Amir Shokoohi | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
We use it in a terminal server environment. It is to help with financial and payroll services to our clients who also use the Enterprise version on their end. It creates accountant copy of a company's folder which holds additional details and features than a regular version of QB (QuickBooks) can provide.
  • Provides accountant copy of a company file.
  • Provides different sorts of financial reports.
  • Help with processing payroll for clients.
  • Auto updates that reset all customized SQL server options.
  • Very heavy-ended software that causes occasional delays and latency.
  • Resets accesses and authorizations randomly.
I think it is very heavy-ended software. Bogs down server performance. Causes occasional errors that sometimes cannot be remedied unless we use their 'File Doctor' software. This software first off closes all instances of QuickBooks Desktop Enterprise which is practically impossible to do during business hours, hence, the error either has to stay until after hours for the error to be fixed, or everyone would be required to logoff for the fix. Also, updates make launching the application impossible until they are implemented, causing the same issue as mentioned above.
Score 7 out of 10
Vetted Review
Verified User
We use QuickBooks Desktop Enterprise for accounting, payroll, and human resources purposes for two companies. We have three users, but only one that uses regularly as we are a small company. It is a program that we use daily. Being a small company, it's convenient that all of our payroll, tax information, human resources, and accounting information is in one place.
  • Accounting
  • Payroll
  • Tracking
  • Payroll reporting
  • Non subscription based software
  • Ease of use
QuickBooks Desktop Enterprise is good for handling everything in our small environment so that we don't have multiple software and have to double enter information or worry about integrations. However, it is a little pricey and cost could be an issue. We chose a subscription level that doesn't charge based on the number of paychecks, but that could be an issue depending on the size of the company and cash flow.
Sean Siemen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
As an accountant for full service accounting and payroll processing for client companies. I am the owner of the company records and handle all aspects of the accounting and reporting process.
  • Batch entry
  • Bank imports
  • Ability to access and adjust all areas in the system as needed
  • Too many logins for security and validation
  • Batch prevailing wage reporting - all active jobs in a week in one pass instead of one job at a time.
  • Customer support access is a drag - the process is not as slick on this end as it may be for Intuit.
It is more clear, customizable and versatile than QuickBooks Online in addition to not being susceptible to internet outages.
Score 10 out of 10
Vetted Review
Verified User
I use QuickBooks Desktop Enterprise for all my accounting needs...the full spectrum. As a non-profit I need to track donations and send year end giving receipts which QuickBooks Desktop Enterprise allows me to do. It also has specialized reports for non-profits which is super helpful. It produces great reports and integrates with 3rd party 1099 software and my third party database software.
  • provides great reports
  • meets specific non-profit company needs
  • integrates with other third part software
  • I would like to see more ways to customize reports and have that process be more user friendly.
  • I would like to see the process of creating year end giving statements be made more user friendly. Since I only do it once a year, I have to figure the process out every year.
When I first started using QuickBooks Desktop Enterprise for my non-profit 7 years ago, there were some struggles, but updates they have made to the product have been great and improved a lot of the functions that were a struggle. It is super helpful for handling specific non-profit needs where the normal QuickBooks, while great, is set up for for-profit businesses. The ability to enter donations and allocate them by classes that I set up is an invaluable tool.
Score 3 out of 10
Vetted Review
Verified User
We use QuickBooks Desktop Enterprise to maintain the General Ledger for four companies. These firms are limited in size and hence there is little to no financial evaluation. The firms are mostly tax shelters.
  • Relatively easy to use
  • Easy to set up new companies
  • QB is not oriented enough towards accountants
  • Sometimes challenging to perform accounting functions, e.g., review prior bank reconciliations, find journal entries, debits and credits are not self evident.
QuickBooks Desktop Enterprise is for the non-accounting types. Just a simple General Ledger system that is fairly easy to use. If you truly want an accounting system, this is not it.
March 04, 2024

Love QuickBooks!

Score 10 out of 10
Vetted Review
Verified User
I love QuickBooks Desktop Enterprise and have used it for over 20 years. It is an all in one accounting, inventory, purchase orders, sales orders, etc and you can also integrate with Avatax. It is extremely user friendly.
  • Adding new items to code to
  • Accounts payable
  • Bank reconciliations
  • Accounts receivable,
  • Inventory
  • More Reports that are standard
Honestly, I think QuickBooks Desktop Enterprise is best suited to medium to a larger businesses. Very small businesses may have too little data to use this advanced of an ERP system.
Nabeel Siddique | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
QB is a handy desktop accounting program that and very efficient for our business in carrying out account management, invoicing, delivery challan, inventory management and clients management.
  • Purchase order, Invoicing, & Delivery Challan
  • Account management
  • Inventory management
  • Distributor's / Client management
  • Inventory Management
  • Differential Batch Inventory
  • Customization
QB is very well suited for small and intermediate businesses, where we can manage businesses thoroughly in efficient ways. I give many opportunities to customize the software as per your needs, eg. Forecasting, Outstanding, Loans, Challans, Bills & and invoicing made easy.
Mylene Beatty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have utilized QB Desktop Enterprise for many purposes. It is our main tool for posting and processing bills, for creating quotes and invoicing clients. We also use the payroll feature and process our bi-weekly payroll as well as monthly government remittances via this tool. We use it regularly for job costing, for reference to past projects, for bank reconciliations and for our year end.
  • Accounts payable.
  • Accounts receivable.
  • Payroll.
  • Reconciliations.
  • Quotes.
  • Job costing.
  • Creating Invoices as Progress Draws on total quote, not just a part of one or broken down.
Quickbooks Desktop Enterprise is well suited, based on its cost, for a medium business. Its focus and functionality is for those who are using it for bill processing, invoice payment, payroll (where needed), regular account reconciliations, regular government remittances, job type breakdowns, etc. It might be less appropriate for a small business, where few transactions are done or where regular postings aren't being used.
November 17, 2023

An honest review

Score 8 out of 10
Vetted Review
Verified User
We used QuickBooks Desktop until last month when we switched to QuickBooks Online. This move was mainly inspired by the discontinuation of support for the version we were using and the flexibility it provides for accessing financial data from anywhere with an internet connection. The transition has also enabled improved collaboration among remote team members, and we continue to benefit from the core features that make QuickBooks a reliable and comprehensive financial management solution for our organization.
  • Ease of use
  • Invoice creation
  • Bank reconciliation
  • Secure platform
  • Product support could be better
  • Periodic errors out of the blue (refresh solves them)
Ideal for language service providers, QuickBooks Desktop Enterprise excels in efficiently managing clients, vendors, and subvendors. The robust reporting features further enhance its suitability, providing comprehensive insights for streamlined operations in the language services industry.
Score 8 out of 10
Vetted Review
Verified User
We utilize QuickBooks Desktop Enterprise for our daily bookkeeping and financial reporting. This is where we enter in our daily transactions to track income as well as all of our accounts payable transactions. General Journal entries are quick and easy to input and allow for me to allocate every penny to the correct account. This is crucial for budgeting. The same can be said for accounts payable. Everything is well organized and easy to locate and analyze. With the click of a few buttons, I can find any expense with the corresponding invoice. We do not utilize QuickBooks Desktop Enterprise for invoicing due to the nature of our business. All invoicing is handled through our veterinary software. QuickBooks Desktop Enterprise is where we go for all of our budgeting. Because everything is well organized and detailed, you can look at as big or as little of the picture as you want. We utilize the software to locate any areas of concern within the budget. The software can be difficult for new users without training as it is not extremely intuitive. There are numerous tutorials available, however, and once you learn how to navigate it, the software is incredibly easy to use.
  • Detailed organization of financial information
  • Several security measures and double check systems to ensure incorrect entries aren't made. This prevents accidental errors and protects the company from fraud.
  • Ease of overall use
  • Reporting can be as detailed or as general as you prefer. Each report allows you to look at the overall picture or access specific details of each aspect of the company financials.
  • The system is not intuitive. Without training or guidance from another user familiar with the program, it can be difficult to navigate.
  • Remote access requires a third party.
  • Bank Feeds can be finicky when trying to load transactions. There are frequent connection issues and errors.
Quickbooks Desktop Enterprise is great for any small business. It makes book keeping easy, efficient, and accurate. I couldn't imagine trying to manage the books without it. The checks and balances prevent unintentional mistakes or fraud. The security measures that can be put in place can give the owner the peace of mind that they can control access and truly know what is going on with their business at all times. A larger business with multiple users may be better suited for QuickBooks Online. QuickBooks Desktop Enterprise requires a third party for remote access and only permits one user.
Score 10 out of 10
Vetted Review
Verified User
We primarily use QuickBooks Desktop Enterprise for bookkeeping and payroll services. We handle bookkeeping for about 10 companies and process payroll for 4 of those companies.
  • Processes Payroll
  • P&L Reports
  • Tax Reports
  • Easier way to customize reports
  • More options when customizing reports
QuickBooks Desktop Enterprise is very well suited for us to process payroll for our companies.
Score 10 out of 10
Vetted Review
Verified User
We used QuickBooks Desktop Enterprise for paying our vendors, bank reconciliations, and budgeting. We utilize the budgeting for our board meetings and present financial reports to the board. It is exceptional because it can easily be exported to Excel and modified to show the data needed.
  • Updates on time
  • Data for financial reports anyway you want it
  • Bank Reconciliation
  • Anytime there is a change then a notice needs to be sent
  • The PDF format for bank recs changed and I don't like it
It is exceptional in creating reports. We need to present financials to our board members so they see where we are in the year with the over-budget info in either dollars or percentages or both. It is also helpful if we want to do a comparison between years.
Score 7 out of 10
Vetted Review
Verified User
It helps us record our company's cash inflows and outflows in a proper auditable format. We use it to move data from one software to another budgeting tool with a lot of ease. I use the QuickBooks Desktop Enterprise's data via an ETL and integrate that into Power BI seamlessly.
  • Recording transactions
  • Keeping customer data
  • Keep donors history
  • UI/UX
  • The application is quite slow
QuickBooks Desktop Enterprise is suited for both non-profits and private companies to keep the company's financial data in check. It helps us keep the data at our reach anytime, any data historical since the implementation of QuickBooks Desktop Enterprise in the firm. We can keep the stock and check due date checks.
Score 10 out of 10
Vetted Review
Verified User
We use QuickBooks to pay our vendors and keep up with deposits. We do not send invoices via QuickBooks. We keep up with 1099 employees thru Quickbooks. It is very easy to reconcile our accounts in Quickbooks. Quickbooks Desktop is very easy to use and learn. I like the fact that I have plenty of room in the memo to describe the services we are writing a check for, or to put what the case expense was and for what client.
  • Ease of reconciliation
  • keeping track of deposits into varying accounts
  • keeping up with 1099 employees
  • report for certain criteria
  • make it easier to get Quickbooks Desktop when downloading
It is well suited for Law Practices. Quickbooks Desktop can keep all your accounts separate and easily reconcilable. There are many sub accounts to be able to keep up with client expenses and firm expenses. Gathering a list of 1099 employees is seemless.
Score 10 out of 10
Vetted Review
Verified User
We use QuickBooks Desktop Enterprise for customer management, invoices, payments, and expense tracking
  • Easy to use
  • Lots of parameters that can be logged
  • Being able to create custom reports for my needs
  • The invoice management is tough to navigate
  • Two-Factor Authorization should be standard
  • I would like to see some of the filter options more customizable
As a small business employee I think QuickBooks works really well for the needs of a small business.
Score 3 out of 10
Vetted Review
Verified User
QuickBooks Desktop Enterprise was used as our accounting software for 25+ years. During that time, we used it for payroll, Accounts Receivable and Accounts Payable, along with keeping all of our books and finance records. WE have recently switched to the QuickBooks Online because we do not want to host a server any longer.
  • Accounts Payable
  • Accounts Receivable
  • Finance Reporting
  • In my experience, importing Files is tricky and difficult to understand
  • Customer Service - we found it very difficult to find the right human to talk to about any issues or questions you might have
  • Have to host on your own server
I think QuickBooks Desktop Enterprise is well suited for your basic accounting software needs. For us, the integration of an offsite point of sale system deemed glitchy and ultimately a failure. In my experience, the most difficult part is finding the right person who can help you with either the Intuit POS system or the QuickBooks Desktop Enterprise.
Score 9 out of 10
Vetted Review
Verified User
We use QuickBooks Desktop Enterprise for our general accounting needs as well as inventory management across multiple site locations. We also use the advanced inventory module. This is very helpful in the manufacturing and contract manufacturing that we do. One other feature that is very helpful for our business is the advanced pricing tool. This allows us to set price levels for different types of customers.
  • GL accounting
  • Inventory tracking
  • Build Mfg Items
  • reports could be easier to filter and sort
  • invoice forms could be more customizable
if you are a mid sized business with multiple locations and many different products this is a great solution. It also can handle combining parts and inventory into bundles or new items well. The price is super affordable for what it offers. Also with the cloud services they offer it can be all online which is great.
Score 10 out of 10
Vetted Review
Verified User
We use it for banking, invoices, billing and payroll.
  • Payroll
  • Billing
  • Invoicing
  • Financial Reports
  • The ability to create custom reports
Ease of use, ability to pull financials quickly and payroll.
Score 9 out of 10
Vetted Review
Verified User
We use QuickBooks Desktop (QBD) for many clients in many industries whether it is construction, E-commerce, Restaurants and many more. We use QuickBooks Desktop for accounting point of view where manage all the financials of the clients including reporting. We manage the accounting of the clients from various locations and as per the location we bifurcated the accounting so that going forward we can create the reports as per the location. We use the accounting numbers for budgeting as well, which means we can also forecast the future numbers as per the current year financials created in the QuickBooks desktop.
  • Invoicing
  • Journal entry
  • Class level bifurcation
  • Inegration
  • Sometimes the reporting is not getting saved
We are using QuickBooks Desktop for many clients. It is well suited for the small and medium entriprises where we can easily mange all the things related to accounting whether it is invoice posting, tax related activities, journal entry all the income and expese related activities, Payroll related activity. We can also manage the accounting if you have entities at different locations by using the feature of location. We can also download the report by using the filter option. We can also integrate the QuickBooks Desktop with third party application here we have connected with, QuickBase and other application by using its API.
Score 10 out of 10
Vetted Review
Verified User
We've used QuickBooks many years for managing multiple ecommerce companies, amazon sales, and wholesale sales. We use it to track our inventory which ranges from simple single bottle supplements to complex multi piece builds for large packages of items. There are plenty of connectors to the web platforms available for Shopify, amazon, etc that work great.
  • Reporting
  • Inventory Management
  • Ecommerce Integrations
  • Enterprise could use the same integration/data pulls that QB online offers
  • direct connections to Shopify
  • direct connections to amazon
QuickBooks works great for managing our ecommerce companies. We are hitting a space issue due to the number of transactions we're are now running daily for sales receipts, etc. We use a separate hosting platform to be able to access enterprise from any location for our remote workers and for when we are out but have a secure connection.
Score 7 out of 10
Vetted Review
Verified User
We utilize Quickbooks for our order quotes, sales orders, invoicing, purchase orders, and reporting. There are extra features to Quickbooks that we do not use such as inventory, payroll, etc. It is a great product and pretty much the industry standard. It seems that intui/quickbooks has gotten so famous that they do not pay much attention to service. It is outsourced and the language barrier can be in issue at times. That is if you have 45 mins to an hour to wait to speak to someone.
  • Reporting
  • Intuitive
  • Easy to use
  • Support
  • Customer Service
  • Cost
I give them a 7 as they have built up the product to be basically the standard for small business. Most accountants only want your information in a Quickbook format. Their customer service and support is the only thing holding them back from a higher rating. I think they have gotten too big and they are ok with being above average, instead of striving to be excellent
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