Overview
What is Usedesk?
Usedesk helps to organize prompt help and support for users on issues of any complexity: problems, clarifications, questions about the product, or complaints.
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What is Usedesk?
Usedesk helps to organize prompt help and support for users on issues of any complexity: problems, clarifications, questions about the product, or complaints.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Usedesk?
Usedesk Features
- Multichannel Support - Messengers, social networks, and email — all the channels in one interface
- Multitasking Chat - Messages are automatically sent to the group in charge. An employee can transfer the dialogue manually at any time.
- Automation of Work with Requests - Management and automation of work with tickets to reduce response time and minimize routine operations.
- Reports - SLA, CSI and productivity that track the quality of work for each agent, department, or the company as a whole.
- Knowledge Base - For clients, to save and accumulate instructions and knowledge with Usedesk
- SDK for iOS & Android - So that clients can get support without leaving the application.
- Usedesk on a Smartphone - Supports working with tickets on a Smartphone similarly to working on another platform.
- Integrations - Usedesk allows the user to integrate Information Systems, thus, enabling receiving and transmitting information from external portals, services, and databases.
Usedesk Video
Usedesk Integrations
Usedesk Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
